Most cold plunges and saunas ship within 3 to 7 business days via freight carrier. Pergolas and gazebos may take slightly longer depending on size and availability. You will receive tracking information as soon as your order leaves our warehouse.

Yes, all orders over $100 qualify for free shipping within the contiguous United States. For orders under that threshold, shipping costs are calculated at checkout based on your location and item weight.

We accept returns within 30 days of delivery for unused items in their original packaging. Due to the size and weight of our products, return shipping arrangements will be coordinated by our support team. Please contact us before initiating a return so we can guide you through the process.

Absolutely. If you need a different size, contact us within 30 days of delivery and we will arrange the exchange. The original item must be unassembled and in its original packaging. We will work with you on return logistics to make the process as smooth as possible.

Power requirements vary by model. Most of our cold plunges operate on a standard 110V household outlet, while larger saunas may require a dedicated 220V circuit. Each product page lists the specific electrical requirements, and our team is happy to help you confirm compatibility before you purchase.

Our outdoor structures are built with weather-resistant materials designed to handle a wide range of conditions, from intense sun to heavy rain and snow. Material specifics such as aluminum versus cedar framing are detailed on each product page. If you live in an area with extreme weather, feel free to ask us for a recommendation tailored to your climate.